At Deelmirah Enterprise, customer satisfaction is our top priority. We take great care to ensure that our personal care and wellness products—such as toothpaste, supplements, and healthy oils—reach you in perfect condition.

Because of the nature of our products, we maintain strict hygiene and safety standards for returns and refunds.

1. Eligibility for Returns

We only accept returns or exchanges under the following conditions:

• You received the wrong item.
• The item was damaged or defective upon delivery.
• The product is unopened, unused, and in its original packaging.

To be eligible, you must contact us within 48 hours of receiving your order.

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

• Opened or used products
• Supplements, oils, or any consumable items once unsealed
• Discounted or clearance items

Please make sure you review your order carefully before finalizing your purchase.

3. Return Process

If your return meets the eligibility criteria:

1. Contact our support team via email or phone with your order number, proof of purchase, and photo evidence (if applicable).
2. Our team will review your request and provide return instructions.
3. Once approved, you may need to ship the product back to us. Return shipping costs are covered by the customer unless the error was from our end.